We all know that body language has a huge impact on our face-to-face communications. Our facial expressions, head nods,...
What is it that differentiates a high performing team from a team that never gets beyond the “storming” stage...
Conflict on teams is inevitable. Yet when managed effectively, it can actually be a good thing. New ideas are...
If you’re a leader, chances are that at least a portion of your team is working remotely, or for...
There’s a cartoon about perception that I use in one of my leadership development workshops. It has two men...
As a speaker and facilitator, I need to be able to think on my feet. You just never know...
George Bernard Shaw once said, “The single biggest problem in communication is the illusion it has taken place.” Most...
Is it just me, or have you also noticed that people seem to be increasingly cranky, rude and self-absorbed...
If you’ve got a difficult conversation brewing and you keep putting it off, you are not alone. According to...
Ask any successful senior leader, executive, or entrepreneur and chances are they’ll attribute at least part of their success...
When was the last time you sent or received a personal note? I’m not talking about an email or...
A lot of people are grumbling these days – some privately, some very publicly – about “political correctness.” They...