As business leaders in times of uncertainty, we tend to focus on the practical. What do we need to do to keep the business running at this time? This is leading with our heads.
Unfortunately, that often leaves out the human aspect, the physical, mental, and emotional toll that uncertainty can have on employees. The part that requires leading with our hearts.
So how do you do both? Here are some tips.
Let’s start with the heart part.
Build connections. Many people are struggling with the return to the office. The commute and the price of gas, having to dust off their social skills, dealing with organizational structure or management changes. Create ways to help your people connect beyond just team meetings and work updates. Check in with individual team members just to ask how they’re doing. Ask questions like, “What are you doing to take care of yourself?” “How is your family doing?” “Is there anything you need?” Listen. Show compassion. Make it about them personally and not just work. If they’re struggling, connect them with available resources. Remember, people need to feel valued, CONNECTED, challenged, and recognized.
Keep it real. Show your vulnerability. Empathize. Be understanding if they are a bit overwhelmed at the moment. They may be dealing with childcare issues, worrying about their aging parents, or stressing about everything that’s going on right now. Connect with them as a human being, not just as their leader.
Respect the need for balance. Demonstrate that you know – and care – that your employees have a life outside of work. Set the example. When leaders set a pace of long hours and busyness, too often employees feel they have to do the same. It’s not healthy for anyone. Take a break. And encourage employees to take a break.
Trust your people. Trust and integrity are core to leadership. Always. Show your team that they can trust you to do all you can to help them be successful in this crazy world. Demonstrate that you trust them to do their work and support the success of the team. Don’t micromanage.
As for the head part…
- Be sure everyone on your team has the resources they need to succeed
- Set clear and reasonable expectations
- Communicate, communicate, communicate (and remember that communication includes listening!)
- Have regular team meetings
- Remember to say “thank you”
It’s no secret that people are on the move. The last few years have given them time to think about what is really important and what they want in a work environment. Don’t let them walk out the door. Lead with your heart and your head.
Learn how you can “Lead So People Stay” at our upcoming Leadership Power Hour. For more information and to register: https://www.peoplethink.biz/power-hour/
Till next time. Keep it real.
Karen
